FAQs

Frequently Asked Questions:

Shipping:

  • Northern Lullaby is not responsible for lost packages due to mistyped addresses.
  • Northern Lullaby cannot guarantee shipping times due to delays with customs, COVID, holidays or natural events.
  • Allow 2-3 weeks for your order to be processed and shipped from our facility.


Do we ship internationally?

  • No, we do not ship worldwide. We only ship to Canada and United States.  


Returns & Exchanges:

  • Due to the circumstances of COVID-19, we do not accept returns or exchanges.
  • Please note: Customer will be responsible for return shipping charges.
  • Orders placed during our sales are final and not eligible for return or exchange. Pre-orders are final sale and are not eligible for a refund, return, or exchange. 



ADDITIONAL INFORMATION
Northern Lullaby  reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event a product is sold out, we have the right to cancel the order and refund the amount paid.

Contact us for any further questions.