Frequently Asked Questions:


  • Northern Lullaby is not responsible for lost packages due to mistyped addresses.
  • Northern Lullaby cannot guarantee shipping times due to delays with customs, COVID, holidays or natural events.
  • Allow 2-3 weeks for your order to be processed and shipped from our facility.

Do we ship internationally?

  • No, we do not ship worldwide. We only ship to Canada and United States.  

Returns & Exchanges:

  • Due to the circumstances of COVID-19, we do not accept returns or exchanges.
  • Please note: Customer will be responsible for return shipping charges.
  • Orders placed during our sales are final and not eligible for return or exchange. Pre-orders are final sale and are not eligible for a refund, return, or exchange. 

Northern Lullaby  reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event a product is sold out, we have the right to cancel the order and refund the amount paid.

Contact us for any further questions.